We gladly accept returns, exchanges, and cancellations
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please send returns to:
Kovered, Colt House, Holmes Chapel Business Park, Manor Lane, Holmes Chapel, Cheshire, CW4 8AF
Please include your order number, name, and contact details.
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We process all refunds on the same day we receive the item back.
Please request to cancel your order within 4 hours of placing it.
Each bag has a lifetime guarantee. If you have a concern, let us know and we will do our best to fix this with our network of global technicians. As part of our sustainability drive, we will always try to fix things at source instead of replacement.
Conditions of Return:
Please note that any returns must be sent back in the same “New” condition as received, and any damaged items will result in a loss of value on your refund. We also hope you understand that the refund will be for the item returned less any postage costs associated with the order or return.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact if you have any problems with your order