We aim to dispatch our orders as quickly as possible, meaning we are sometimes unable to cancel or make amendments to your order. If you need to make any changes please call us straight away +44 (0)161 703 5613.

We ship worldwide, excluding the following countries:

• China
• Russia
• Ukraine

We aim to dispatch all orders placed before 1pm Monday - Friday on the same day.

For estimated delivery times please see our delivery page here.

Please note that delivery times are just an estimated, and orders can be delayed due to reasons outside of our control.

If you believe your order is delayed, please check your tracking for any updates. If the tracking for your order has not been updated for more than 48 hours please e-mail us at askkovered@kovered.co.uk

Once your order has been dispatched, you will receive an e-mail with your tracking number and a tracking link. If you have not received this please e-mail us at askkovered@kovered.co.uk.

We understand you may not always be happy with your order and want to return this for a refund or exchange.

We offer a 90-day returns policy from the date of purchase. Returned bags must be in an unused condition. We cannot accept a return if it has been used, or has been damaged due to improper packaging.

You can return your order to:

Kovered
Colt House
Manor Lane
Holmes Chapel
CW4 8AF

We recommend sending all returns on a fully tracked service. The buyer is responsible for the cost of the return.

All returns are processed within 7 working days of receiving the return.

If you have not heard from us and are concerned, please e-mail us at askkovered@kovered.co.uk.

Reclaimed means that no extra processes are needed to reuse the leather whereas recycled means that the leather has been through extra processes.

This is why all of our bags have a unique look, and no bag is exactly the same.

Waxed canvas is a canvas material that has been treated with a waxy substance that makes it waterproof and more durable.

The waxed canvas fabric is waterproof but due to the zips and other materials used, our bags our water resistant not waterproof.

Water resistant means water cannot penetrate the material whereas waterproof means that water will not be able to get inside of the product if submerged in water.

Cleaning

The best way to clean your bag is to use a clean damp cloth or sponge on both the leather and canvas. For tougher situations add a touch of mild soap (think saddle soap, not dish soap) to cold water.

Our products are not suitable for the washing machine.

Waxing your bag

Over time, the wax can weaken. If your bag starts to lose its water-resistant qualities, we recommend using a natural formula containing beeswax, carnauba oil, jojoba and avocado oil.

Do not leave your bag in direct sunlight for long periods of time.

All of our bags come with a 1-year warranty against defects in manufacturing. Your bag must have been purchased from us, and we need a valid proof of purchase.

Bags that show excessive wear and tear, or have been damaged due to misuse will not be covered.

Please note:

• Our warranty does not restart again if you have received a replacement bag. The warranty starts from the date of the original purchase.
• If we no longer sell your item or your item has increased in price, you will offered either store credit or an item of a similar value.

If you have any problems with your bag please e-mail us at askkovered@kovered.co.uk.

We were founded in 2013.

We are based in Chesire, United Kingdom.

We have a love of nature and a passion for design and the environment which brought our ideas and bags to life.