About Kovered

We are based in Holmes Chapel, Cheshire (CW4 8AF)

We were founded in 2013

We have a love of nature and a passion for design and the environment which brought our ideas and bags to life.

Our products

Reclaimed means that no extra processes are needed to reuse the leather whereas recycled means that the leather has been through extra processes.

Waxed canvas is a canvas material that has been treated with a waxy substance that makes it waterproof and more durable.

Our reclaimed leather bags (DisKovered Range) are not vegan however the Eden Backpacks and the new ReKovered range are vegan.

The waxed canvas fabric is waterproof but due to the zips and other materials used, our bags our water resistant not waterproof.

Water resistant means water cannot penetrate the material whereas waterproof means that water will not be able to get inside of the product if submerged in water.

Between us, we’re already working a range of new products from bags through to stands. Sign up for our newsletter and be the first to know when they’re available. Or if you have an idea, get in touch and tell us about it.

Customer service

We do aim to dispatch orders as quick as possible. If you have not received a dispatch e-mail from us please contact us at askkovered@kovered.co.uk.

A refund usually takes 24 hours to be processed once we receive your returned item.

Money may take up to 3 days to reach your account depending on the bank you are with.

At Kovered we accept all major credit and debit cards from Visa, Mastercard, American Express and Maestro. We also accept PayPal in all currencies except for CNY.

Returning items to us is easy.  We truly understand we all have a change of mind sometimes and that buying online can sometimes lead to small mistakes in ordering the incorrect item, however, we are here to help you and will happily assist with returning your order.

All items can be returned or exchanged within 90 days of delivery.

Please note that any returns must be sent back in the same “New” condition as received, and any damaged items will result in a loss of value on your refund. We also hope you understand that the refund will be for the item returned less any postage costs associated with the order
or return.

The return of an unwanted item, gift or wrong order is the responsibility of the buyer and we also hope you know that your refund will be for the item you have purchased and does not cover postage fees. Please note the return condition will be taken into account for the refund process and we cannot refund postage costs on unwanted items, unwanted gifts or wrong orders made.

We offer a standard 28-day warranty on all our items and we do take every situation into consideration and check each scenario on a case by case basis, often after the warranty period to see if we can help our amazing customers.

If your item is damaged, feel free to contact us with your order details, a description of your issue and some images to help us understand what may have happened to your item.

We take every situation into consideration and will do our very best to help resolve any concerns you may have if your item becomes damaged.

Please contact us by e-mail at askkovered@kovered.co.uk with your order number and ask for a receipt or give us a call on +44 161 703 5613

We offer lifetime help and support for all Kovered owners, just contact us and we’ll get back to you in within 24 hours.

We treat any issues or claims seriously so we handle each one on an individual basis. We use the highest-grade materials and the very best manufacturing techniques to bring you a fully tested and durable product. We are confident it will give you trouble-free use for a long time.

International customers

You can pay in the following currencies on our website: GBP, CAD, NZD, AUD, USD, EUR, ZAR.

Delivery to the EU is free for orders over £60 or £1.95 for orders below £60

Delivery to outside the EU is free for orders over £60 or £4.95 for orders below £60.

All duties and taxes are paid by us.

Delivery to international customers will take from 5 to 10 days.

Please contact us at askkovered@kovered.co.uk

If you have paid for a tracked service you will receive a tracking number in your confirmation e-mail.

Please refer to our returns policy here.

Give us a call and we will try and get your product to you as soon as possible!

Brexit does not affect any purchase as we know pay all duties and taxes to all EU countries.

Contact us

Please e-mail Katie at KF@ColtBrands.co.uk