RETURNS, REFUNDS AND EXCHANGES

Returns Policy
We want you to be happy with your order from us, which is why we have a 90 day return policy for unused items (excluding customised and personalised goods) starting the day you receive your order. This is in addition to your statutory rights and the Consumer Protection (Distance Selling) Regulations 2000.

Specifically, we guarantee to refund any item that you are not completely happy with when you notify us of your intention to return the goods within 14 days of receipt. A refund for the value of the goods will be credited to your original method of payment. For orders dispatched to countries within the EU and cancelled under the Distance Selling Regulations, we will also refund any delivery charges paid on the order. We are under no obligation to refund delivery charges for orders shipped to the rest of the world; however, we may choose to do this at our own discretion.

Any unwanted orders must be returned to us quickly and in the same condition in the original packaging. You must take care to open any packaging carefully, and in the case of screen protectors by either gently lifting the flap or by tearing the tear strip. You must take care not to rip the packaging unnecessarily. Before removing the protective layers from your screen protector, you must initially lay it over your device screen to check the fit. If you are concerned about the fit of your screen protector at this stage please contact us, rather than attempting to apply it.

Orders for which we feel you have not taken reasonable care, or orders that have not been properly packed in preparation for return and arrive damaged as a result, will result in a breach of contract by you, for which we will take reasonable action to recover any damages.

Return Conditions – UK
For all orders being returned to us from within the UK, please contact us on askkovered@kovered.co.uk Please include the packing slip from your initial order within your parcel so we can quickly identify you. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We recommend that all customers get proof of posting for any items being returned to us and keep this safe until you have received confirmation that we have received your returned goods. If you choose to use another method to return your order and the goods are not faulty this will be at your own expense. In addition, should you choose to use another method to return goods which are deemed faulty, we will only return costs of an amount which we deem reasonable.

Return Conditions – International
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We are also not liable to refund the postage fees on your original order. Please return any unwanted orders to:

Kovered
Colt House,
Manor Lane,
Holmes Chapel,
Cheshire,
CW4 8AF

Please make sure that you get proof of posting and enclose the packing slip from your initial order within your parcel, so we can quickly identify you.

Refunds
We will refund items received back to us usually 7 days from the day after the day of receipt of the products. We will always ensure that refunds are processed as soon as possible and in any case within 30 days. Any refund will be via the same method of payment originally used for the order.

Unfortunately, other than for EU orders cancelled under the Distance Selling Regulations, we are only able to refund delivery charges when the product(s) is being returned due to being defective or due to our internal error. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.  We are also not liable to refund the postage fees on your original order. However, we reserve the right to use our discretion and may make exceptions to any of these rules if we should so see it necessary.

Exchanges
In the event that you return your order, we will offer a suitable replacement wherever possible. The customer is responsible for the additional postage fees of the item we send, and payment must be received before the item can be sent.

If the value of the item being exchanged matches that of the item being returned, we will only require additional payment to cover postage of the replacement item to your delivery address (unless any postage charge is applicable for refund on your initial order).

If the value of the item requested in exchange is less than that of the item being returned, we will refund the difference minus any postage charges accrued in dispatching the replacement item to your delivery address (unless any postage charge is applicable for refund on your initial order).

If the value of the item requested in exchange is more than that of the item being returned, we will charge your payment card for the difference (with your consent) plus any postage charges accrued in dispatching the replacement item to your delivery address (unless any postage charge is applicable for refund on your initial order). We will contact you to inform you of this before we dispatch the replacement order.

We reserve the right to use our discretion in such cases and may make exceptions to these rules if we should so see it necessary.

Defective Products 
If you return a product to us believing it to be defective we will inspect the item and contact you within a suitable time period (of no more than 14 days). If the item is proven to be defective we will refund or exchange the item and any reasonable costs incurred in returning the item to us. In case of refund, we will also refund all delivery charges you paid relating to your order. In case of exchange we will ship your replacement item free of charge. Again, any refund will be via the same method of payment originally used for the order. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.  We are also not liable to refund the postage fees on your original order.