SHIPPING: COUNT ON US TO KEEP COSTS LOW

We aim to get our bags to you quickly after you place an order!

Because we ship worldwide to 65+ countries, we use different carriers and delivery services in different parts of the globe. This means we have various international shipping costs.

Our solution to keep shipping fees low is to use recycled packaging and then subsidise and cap the regional postage costs. This ensures your purchase as cost effective as possible. 

Shipping Costs

  • Free Worldwide shipping
  • Upgraded shipping £19.99
  • Order before 3pm (UK time) for same day dispatch (Mon-Fri)

Shipping & Delivery Estimates

All our UK orders are sent out using Royal Mail 24 delivery services as standard. International orders use Royal Mail Priority as standard.

Customers also have the option of express delivery for quicker servicer. All orders can be "upgraded" at the checkout by selecting "Express Shipping".

Royal Mail Delivery Estimates (excluding bank holidays):

UK 1 – 2 Working Days Monday - Friday
Europe 3 – 5 Working Days Monday - Friday
Rest of the World 10 – 15 Working Days Monday - Friday

Express Delivery Estimates (excluding bank holidays):

The UK - Next Day (Royal Mail Special Delivery)
Europe - 1 - 4 Days (DHL)
USA- 2 - 4 Days (DHL)
Rest of the World - 2 - 6 Days (DHL)

Countries we ship to:

We ship worldwide.

Tariffs and duties specific to your country may apply if you live outside of the UK

  • These are not included in the shipping charges
  • Our international shipping partners will charge custom fees
  • Please contact your local customs office for more information

COVID-19 Surcharge

Due to a COVID-19 delivery surcharge imposed by Royal Mail, meaning our shipping costs have increased dramatically, we are currently sending our international orders out using an untracked service. This is to avoid having to increase the prices of our bags. We hope you understand this short-term adjustment.

RETURNS: A PEACE-OF-MIND GUARANTEE

We are sure you will be impressed with your Kovered built for life bag! Nevertheless, we provide you peace of mind with a 90-day no-hassles return. Simply return the item to us within 90 days of receiving it and in ‘as new’ original condition, in suitable protective packaging, and we will refund you the purchase price you paid.

Returns:

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please send returns to:

Kovered, Colt House, Holmes Chapel Business Park, Manor Lane, Holmes Chapel, Cheshire, CW4 8AF

Please include your order number, name, and contact details.

Refunds:

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We process all refunds on the same day we receive the item back.

Order cancellation:

Please request to cancel your order within 4 hours of placing it.

Warranty:

Each bag has a lifetime guarantee. If you have a concern, let us know and we will do our best to fix this with our network of global technicians. As part of our sustainability drive, we will always try to fix things at source instead of replacement.

Conditions of Return:

Please note that any returns must be sent back in the same “New” condition as received, and any damaged items will result in a loss of value on your refund. We also hope you understand that the refund will be for the item returned less any postage costs associated with the order or return.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us if you have any problems with your order.

askkovered@kovered.co.uk