Terms & Conditions

TERMS & CONDITIONS

GENERAL TERMS AND CONDITIONS OF SALE

Written Communications
Applicable laws require that some information or communications we send you should be made in writing. By using the website, you consent that you accept that communication with us will be mainly electronic. We will contact you via email or provide you with information through posting notices on our site. For contractual purposes you agree to receive communications from us electronically (to the email address you have provided us with) and that this means of communication is satisfactory. You acknowledge that all contracts, notices, information and other communications that we supply electronically satisfy any legal requirement that such communications be made in writing.

Notices
All notices given to us by you must be done so at either our postal address:
Kovered, Colt House, Holmes Chapel Business Park, Manor Lane, Holmes Chapel, Cheshire, CW4 8AF, or by email to help@kovered.co.uk When placing an order, we will give you notice at the email address supplied in accordance with your order. Notice will be deemed received and properly served within 24 hours. We may also post notices on the website which will be deemed served and received immediately. To prove the serving of any notice it must be clear that an email was sent to the correct, specified email address of the addressee.

Transfer Of Rights And Obligations
The contract formed between you and us when purchasing online is binding and you cannot transfer, reassign or dispose of a contract, or any of your rights or obligations arising under it, without prior written consent. We may transfer, reassign, subcontract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Events Outside Our Control
We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure event).

Our performance in respect to the contract is deemed suspended for any period under which the Force Majeure event continues, and we will have an extension of time for completion of any contract throughout that period. We will endeavour to bring the Force Majeure event to close if at all possible or otherwise to find a solution to ensure that our obligations under the contract may be performed in spite of the Force Majeure event.

Waiver
If at any point you breach these terms and conditions and we do not take any action, we are still entitled to use our rights and remedies in any future situation which constitutes a breach of these terms and conditions. If we fail to take action as a direct result of a breach, this does not constitute a waiver of any such rights and remedies, and so will not relieve you of the compliance with any such regulations. No waiver by us of any terms and conditions stated will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Severability
If any terms and conditions included within these documents are found to be invalid, illegal or unenforceable by reason of law, it shall be severed and deleted from these terms. However, the remaining terms will continue to be valid to the fullest extent permitted by law, and will be binding and enforceable.

Entire Agreement
These terms and conditions, all related documents and those documents referred to in them constitute the whole agreement between us and therefore supersede all previous discussion, negotiations, arrangements, understanding, communications or agreements between us relating to the subject matter of the contract.

We acknowledge that when entering into a contract neither of us relies on any warranty (whether made innocently or negligently) or representation that is not set out within these terms and conditions and those documents referred to in them.

We each agree that our only liability in respect of such representations and warranties that are set out in this and related agreements (whether made innocently or negligently) will be for breach of contract. In addition, nothing in this clause limits or excludes our liability for fraud.

Our Right To Vary These Terms And Conditions
We reserve the right to revise, change and update these terms and conditions as we see necessary. We will publish any changes made on the website and if we feel it necessary we will also alert users to any such changes via a message on our home page. In any case, such changes will not affect transactions in progress (resulting from an order placed before the publication of such changes), unless any such change is required by law or governmental authority. In such cases, changes will apply to all orders previously placed, or if we send you notice of any such changes prior to dispatch confirmation, in which case we have the right to assume that you have accepted these changes to the terms (unless you notify us of the contrary within seven days of receipt of the products).

Law And Jurisdiction
Contracts formed for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (inclusive of non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising from or in connection with such contracts or their formation, inclusive of non-contractual disputes or claims, will be the subject of non-exclusive jurisdiction of the courts of England and Wales.

Notwithstanding the foregoing, nothing in these Terms and Conditions of Sale limit, exclude or purports to limit or exclude any statutory rights granted to you under local law (in particular consumer protection laws), which remain unaffected and in full force and effect.

Third Party Rights
Any person who is not party to these terms and conditions or bound by the terms of any contract with us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Risk And Title
The products will be your responsibility from the time that they are physically delivered to you, the customer, or your nominated person. Should you specify an alternative delivery carrier, the products will be considered delivered once collected by the courier specified by you.

Data Processing And Privacy
For information on how we may collect and use any of your personal data, please refer to our Privacy Policy.

Limitations Of Our Liability
Nothing within these terms and conditions shall:

Exclude or limit our liability for fraud or fraudulent misrepresentation, our gross negligence or the negligence of our employees or agents for death or personal injury resulting from our negligence or the negligence of our employees or agents; under section 2(3) of the Consumer Protection Act, Articles 1641, 1386-1 and 2114-4 and seq. of the French Consumer Code, and the German Product Liability Act and for any matter for which it would be illegal for us to exclude or exempt our liability.
Restrict your statutory rights.
In addition, subject to the terms stated above and unless prohibited by your local statutory law, these Terms and Conditions of Sale shall not:

Make us responsible for any damage or loss caused to you where such damage or loss is not reasonably foreseeable to you and us when you agree to these Terms and Conditions of Sale, including where the damage or loss results from our breach of these Terms and Conditions of Sale; or
Make us responsible for any damage or loss caused to you where you are not entering into these Terms and Conditions of Sale as a consumer (as defined under your local statutory law).
Our aggregate liability to you for any loss or damage arising in connection with these Terms and Conditions of Sale shall be limited in respect of each claim to the purchase price of your order or orders.

We are not responsible for any delay or failure to comply with our obligations under these Terms and Conditions of Sale if the delay or failure arises out of any event which is beyond our control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting us or our suppliers.

ADDITIONAL TERMS AND CONDITIONS OF SALE

PLACING YOUR ORDER

Our Contract
Your order represents a legal contract formed between you, the buyer, and us, the retailer. It forms an offer to buy the merchandise you have selected through the website. All orders are subject to availability of the goods, and acceptance by us. No contract is formed until the order is accepted.

Your Status
By placing an order through the website, you agree that you are legally able to enter into a binding contract with us. You also agree that you are not purchasing the goods for resale and outside the course of your normal business or trade. If you are interested in purchasing goods for resale, please contact us via askkovered@kovered.co.uk If you are not legally capable of entering into such contracts we are legally entitled to cancel the contract with you, and so will not be obliged to provide any goods.

How the Contract Is Formed
After placing an order, you will receive an email acknowledging that we have received it. This does not mean that your order has been accepted, and at this point no contract has been formed. Your order constitutes an offer to buy our products. When your order is dispatched we will send you an email confirming this. This represents our acceptance of your order. All orders are subject to our acceptance and a contract has only been formed once we send you the dispatch confirmation. The contract only relates to each item named within the dispatch confirmation. Any additional items will not be under contract (and so we will not be obligated to supply them) until their dispatch is confirmed in a separate email.

DELIVERY AND DISPATCH POLICY

Postal Address
We will only dispatch items to the billing address and contact information you have placed on your order. Any requests to change the delivery address must be requested with proof of the changed address in the form of a bill or letterhead showing the updated address details emailed to; askkovered@kovered.co.uk with reason for the change. Please note delivery depots cannot be used for the delivery destination of your item.

To communicate with you about your order
To fulfil your order
For legal reasons (like paying taxes)
Timescales

We will always endeavor to deliver your order to you as soon as possible. In most cases, your order will be dispatched within 1 working days of it being placed, and in any event within 7 days beginning the day after we acknowledge your order. If for any reason we are unable to dispatch your order within this time we will contact you with an estimated delivery date as soon as possible. We will also be sure to offer you the option to cancel your order at this point.

Our warehouse and offices are staffed between 9am and 5pm GMT Monday – Friday. Orders placed out of office hours will be dispatched as soon as possible, in most cases within 3 working days but in any event within 30 days beginning the day after we acknowledge your order.

All delivery times given are estimates. During holidays or busy periods deliveries may take longer than stated. With regards to domestic deliveries, deliveries to Northern Ireland, The Highlands, The Islands and AB postcodes may take slightly longer to arrive than orders delivered to other UK postcodes. Delivery times to BFPO addresses may vary as a result of interception by the British Forces Post Office once orders have arrived at their main destination.

For international orders, delivery times may vary from country to country and times can vary depending on local delivery services and taking into account holidays and weather. All timescales given are estimates, we will only consider an order lost if it has not arrived at its destination after 30 working days from the date of dispatch and also after it is confirmed the address that has been provided for delivery is correct. A partial tracking service is offered on expedited international orders and this can be requested in the “Checkout” section before you complete your order. We cannot guarantee the reach of this tracking service and cannot be held responsible should the tracking availability cease once the order has left the UK.

Shipping Timetable
Estimated shipping times

United Kingdom: 1-3 business days
North America: 8-18 business days
Europe: 4-7 business days
Australia, New Zealand and Oceania: 8-18 business days
Asia Pacific: 8-18 business days
We’ll do our best to meet these shipping estimates but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.

*estimate provided by Royal Mail delivery service

As soon as you receive the goods, you are responsible for them. If a parcel is delivered damaged please inform us by email to Askkovered@kovered.co.uk within 7 days of receipt using the subject title REF Returns, Missing or Broken.

Online Order Availability
We will dispatch orders to all countries where it is logistically feasible for us to do so. If we are unable to send your order to your nominated delivery destination, we will inform you via email as soon as possible, and within 7 days of your order being placed.

Stock Availability
We like to make sure that all items available through the website are in stock, but unfortunately some do sell faster than we thought. If an item that you’ve ordered is out of stock, we’ll let you know ASAP, and always within 7 days of you placing the order. If we are expecting some more stock in, we’ll give you the option to wait, or if not, we’ll offer you an alternative product or the option to cancel the order.

Conformity of Products
Every care has been taken to ensure that all item descriptions are accurate and demonstrate each product and its features as precisely as possible. However, sometimes we do make mistakes, and sometimes features may differ slightly from images shown online. The representation of colours may also vary slightly in the actual goods as when reproduced online. This does not affect your statutory rights.

YOUR RIGHT TO WITHDRAW

Your Rights
It is preferable that you cancel your order before the item is dispatched, however, you have 90 calendar days from the date on which you receive your order to inform us of your intention to cancel. Please be aware that you will be required to pay for the cost of returning the goods to us upon cancellation. This does not affect your statutory rights. Items must also be shipped back to us within 90 days of receiving your order and after we have confirmed your request to return the item.

How To Cancel Your Order

Before dispatch – Please contact us by phone on (+44) (0) 161 703 5613, we will do our best to cancel your order and issue a refund, however this is not guaranteed. Please heave your order number with your email ready to help us easily identify your individual order.

After dispatch- Please contact us via email to Askkovered@kovered.co.uk. If you wish to cancel your order after dispatch, you must send the item back to us as soon as you receive it, and at least within 90 days. Alternatively, you may refuse delivery from the postal courier, and it will be sent back to us using the return address. Please note that you will not be refunded for the order until either we have received your returned items, or we have received proof that the items have been returned to us. Please also note that if you ave opted for express delivery, we are only obliged to refund standard (lowest available) postage charges. You are also responsible for the return shipping costs. If the item is not returned in its original condition after cancellation, you are responsible for any loss in value.

We will only use your shipping and billing address, and contact information

To communicate with you about your order
To fulfil your order
For legal reasons (like paying taxes)
Please note that our offices are staffed between 9am and 5pm GMT Monday – Friday. Contact is closed during weekends, Christmas Day, Boxing Day, New Year’s Day all other public holidays in the UK. Any outstanding queries will be dealt with promptly on our return to the office.

PRICING, PAYMENT AND TAX

Pricing
Product prices on the website do not include delivery. Our delivery charges are confirmed during the checkout process and calculated based up on your country and if your have upgraded to have your item Tracked. The prices shown on the website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges.

Whilst we do try our very best, items in our online shop may occasionally be mispriced. We verify our prices as part of our dispatch procedure, and so this will be picked up before your order is shipped (and also in most cases before you have been charged for the order). If the item costs more than that stated on your order form, we will contact you to check you still want to go ahead with the order, and to get your confirmation that we are able to charge you the difference in price. If the item is less than that stated on your order, we will dispatch it straight away and refund you the difference.

In addition, product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.

Payment
The price of goods will be confirmed to you within the order confirmation email. Payment for all goods must be taken before dispatch by credit/debit card. Our website payments are powered by Sage Pay and also PayPal. The website accepts payment by all Visa and Mastercard debit and credit cards. Whilst our prices are given in Pounds Sterling, we accept card payments from all over the world. International orders will be charged at the current exchange rate of the card issuer. Please note, we cannot dispatch your item until the payment is cleared with Sage Pay or PayPal and e-checks may take additional time to clear.

If you prefer not to share your card details online, you may also use PayPal. Please contact us via email on Askkovered@kovered.co.uk if you have any difficulties.

By email: Askkovered@kovered.co.uk

If ordering from within the United Kingdom (UK) or the European Union (EU) prices are shown in Pounds Sterling (£) and are inclusive of UK value added tax (VAT), which is currently charged at 20%. This excludes orders being shipped to France and Germany, where we will charge VAT at the respective local rate, currently set at 19% for Germany and 19.6% for France. To check our prices in your local currency, please visit xe.com.

If you are ordering from outside of the UK or EU (including the Channel Islands) your order will exclude VAT.

We will not accept your payment until your order has been dispatched from our warehouse, at the point where you will receive a dispatch confirmation via email. We may also use additional security measures to protect our customers against fraud where we see it necessary, such as 3D Secure (MasterCard SecureCode and Verified by Visa). We may also contact you for additional security purposes should we deem this necessary.

Tax And Import Duties
Please note that for international orders, local import duties and/or taxes may be applicable when the order reaches the specified destination. This is your responsibility; we have no control over such charges and are unable to estimate any tariffs. Please contact your local customs office before placing your order. Please note that you must also comply with all applicable laws withstanding for the country or region in which the product is destined.

ISSUES AND CONTACT

Complaints
In the rare event that you have a complaint about our products or services, please contact us as soon as possible, being sure to include your order number and contact details. We take all complaints very seriously and will investigate and attempt to rectify any problems quickly and efficiently. We always welcome feedback from our customers, and we’ll take time to listen and understand anything you want to share with us.

Contact
If you want to contact us for any other reason, please feel free. We love to chat, and we’d be happy to answer any questions you might have, talk over our product range or even just have a good old chinwag about the weather. Feel free to email your questions to us at Askkovered@kovered.co.uk.

Kovered owns and operate this website www.kovered.co.uk (“website”). This policy governs your relationship (all visitors and users) of our website. Access to and use of this website and the products and services available through this website (collectively, the “Services”) are subject to the following terms, conditions and notices the “Terms of Use”. By using website, you are agreeing to all of the Terms of Use, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Use.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Use without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website. By using this website, you agree to (including throughout the Terms and Conditions of Use, the Terms and Conditions of Sale and the Privacy Policy and Cookie Policy).

Please note that by using and ordering through the website you are entering into an agreement with a UK company and so are governed by UK law. Any disputes arising out of them shall be subject to the non-exclusive jurisdiction of the British courts.

This Website may contain links to other websites “Linked Sites”, which are not operated by Kovered. Kovered has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

By accessing, browsing, using or registering with the Kovered website you agree to abide by all terms and conditions stated below. If you do not agree with these terms, you must stop using the website immediately.

Notwithstanding the foregoing, nothing in these Terms and Conditions of Sale or Use limit or exclude or purports to limit or exclude, any statutory rights granted to you under local law (in particular consumer protection laws) which remain unaffected and in full force and effect.

Privacy Policy & Disclaimer

Our privacy policy is designed to inform you of how we will collect, store, use, process and share any personal information about you. By using our site after reading this policy, you agree that you consent to the collection, use, sharing and storage of information as described within it. If you do not agree to this, please do not use this site. We reserve the right to make revisions to this policy as we deem necessary. It is your responsibility to check this page occasionally to make sure that you are happy with any changes.

What is “Your Data”?
When referring to ‘Your data’, we refer to any form of information relating to you as an individual. This include your name, address, phone number, email address and account information. Several data privacy laws are in place to protect such information (such as the Data Protection Act 1998). All information collected by Kovered will be handled in compliance with all such laws.

Which information does Kovered collect?
Kovered collects information to identify you (identifiable data) and information that will not identify you (non-identifiable data). Non-identifiable data cannot be used to identify you as an individual, but it will still be unique to you.

Identifiable data examples include:

Details of any transactions completed through our site.
Your name, address, email address and phone number as entered onto the site.
Notes referring to contact between us, including any personal information you may give us to help us identify you.

Examples of non-identifiable data that we may collect from you include:

Which pages you visit on our site.
Information on your general internet usage.
Click-stream information, which tells us how you found our site.
Which country you are in.
The default language your browser is set to.
Which browser you use.
Which search terms you have entered.

Which information do you not collect?
Kovered does not capture or store any payment information. That includes payment card details or account information. We do not process any payments internally; this process is powered by Elevon and Paypal. Payment information processed off-site using Elevons secure third-party payment gateway servers, before your order details are returned to us along with confirmation of payment. For full details of Elevons security protocol visit their page here, with PayPal policies available here.

When does Kovered collect your data?
Data is collected from you throughout your use of the Kovered website. Kovered collect your data when:

You fill in any forms on our website (including forms required when placing an order, signing up to our newsletter or making an enquiry).
You place a comment on the site.
You create an online account.
You make a complaint, enquiry or provide us with any feedback.
You submit an entry to a competition or prize draw.
You disclose data to us through the site at any other point.

How do we collect your data?
Kovered collect personal information about you through your own input to our site and any communication we have directly with you.

Some other information, such as that on your internet usage, is collected using cookies. For information on what cookies are and why we use them, please refer to our cookies and privacy policy.

Why do we collect this information?
Kovered collect this information in order to process and complete any orders, and improve our site including user experience. Your data is used for the following purposes:

To process and complete orders made via the site.
To maintain your online account.
To process the registration of your online account.
To monitor, develop and improve our site and services.
To process and manage with any complaints or enquiries made by you.
To ensure that our site is presented in the most effective manner for you and your computer.
To allow you to participate in any interactive features of our site, where you choose to do so.
To identify and inform you should you be a prize winner.

Additionally, where you consent to such actions, we may also use your data:

To keep you updated about us and our products by email, post or phone.
To inform you about any special competitions, promotions or offers.

Which data is used for marketing purposes?
We will only use your information in order to contact you regarding interaction with Kovered, our products or promotions, only after you specify that you are happy for your information to be used in this way. If you have given us permission to use your data in this way in the past but now want to opt-out of such communications please contact press@kovered.co.uk or unsubscribe from the list at the bottom of the email. Please note that should you opt out of any promotional communications; this may take 1-2 days to come into effect. You may still receive any communications that were already in process, although you will have been removed from our list.

Third Parties
We will only pass your personal information to other companies:

As is necessary to process your transaction (i.e. to delivery companies). We will not sell, rent or lease this information to any other company or individual without your permission.
Upon governmental request, in response to a court order, or when required by law to do so.
To exercise or defend our legal rights.

We may also share information with companies assisting in fraud protection or investigation. Information passed to such organisations is not for use in commercial or marketing services.

Where do we store your data?
Any information held, will be stored on our secure servers, both in accordance with our own security polices and the law. Kovered servers are security protected by passwords and firewalls. Any personal information is encrypted before it is transmitted electronically. We take all reasonable technical and organisational precautions to ensure that this information remains secure. However, we must remind you that the transmission of information through the internet is not 100% secure and whilst we do everything in our power to protect your personal data, we cannot guarantee the security of any information sent to our site. Interaction with the Kovered website is entirely at your own risk.

Please also note, any information shared through our site (including via our blog or social networking pages) will be published to the public domain of the Internet. We advise users think carefully about this information before sharing, as we cannot prevent or be held responsible for the misuse of such information by others.

How to access or update personal information?
If you believe that the personal information held about you should be updated, please contact us at askkovered@kovered.co.uk or through the Third Party platform where we have your details stored. If you hold an account with us you are able to log in and update your details online.

Please also contact us at this address should you require a copy of all personal information held about you. Please note that this may require appropriate evidence to prove your identity.

How about Third-Party websites?
In some cases, our site may offer links to external websites. The privacy policies of such sites may differ to ours, and we advise that you check these before using such sites. We are not responsible for the privacy policies, security or practices of any third-party websites or platforms and recommend you check these before using such sites.

Sale of Assets
In the unlikely event that Kovered or all of its assets are acquired, customer information will of course be one of the transferred assets.

Contact Us
If you require any further information on our Privacy Policy or how we use your data please contact us at askkovered@kovered.co.uk. We’ll be happy to help and address any questions.

How we use Cookies

What are Cookies?
Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client computer. They won’t tell us who you are or harm your computer, but they help us to ensure that our site is working efficiently. We never share cookies with third parties.

Functional Cookies

This Website Will:
Track the pages you visit via Google Analytics
Targeting Cookies

This website will not:
Share any personal information with third parties.

Why do we use cookies?

We use Google Analytics tracking code within this website to support Display Advertising and have implemented the following Google Analytics features based on Display Advertising:

Remarketing
We use Remarketing with Google Analytics to advertise online.

Third party vendors, including Google, may show our ads on sites across the internet.

We, and third party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website.

Google Display Network Impression Reporting
We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site.

Google Analytics – Demographics and Interest Reporting
Kovered uses Google Analytics features based on Display Advertising (Google Analytics Demographics and Interest Reporting). You can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads settings – https://www.google.com/settings/u/0/ads.

Kovered will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie unless you have robust notice of, and the user’s prior affirmative (i.e. opt-in) consent to, that merger. You can also opt out using the Google Analytics opt-out browser add-on – https://tools.google.com/dlpage/gaoptout/

Third-party vendors, including Google, show our ads on sites across the Internet.

Shared content
Sharing content independent of the Kovered website is outside of our own cookie policy. We suggest you check out their own cookie policies if you want any more information on what cookies they use or how to manage them.

Controlling content
Most web browsers allow some control cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Kovered own and operate this website www.kovered.co.uk (“website”). This policy governs your relationship (all visitors and users) of our website. Access to and use of this website and the products and services available through this website (collectively, the “Services”) are subject to the following terms, conditions and notices the “Terms of Use”. By using website, you are agreeing to all of the Terms of Use, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Use.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Use without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website. By using this website you agree to (including throughout the Terms and Conditions of Use, the Terms and Conditions of Sale and the Privacy Policy and Cookie Policy).

Third Party Companies Using Website Cookies

“The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.”

https://rakutenadvertising.com/legal-notices/services-privacy-policy/

https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

Information About Us

We are Kovered, a registered trademark, and trading name of Fiyah Ltd, a registered company in England and Wales. Our registered company number is 09865371. Our registered office is Ryecroft, Aviary Road, Worsley, Manchester, M28 2WF.

You can contact us by writing to us at the above address, by phoning +44 (0)161 703 5613. You can also contact us via email at askkovered@kovered.co.uk Phone lines will be staffed between 9am and 5pm GMT Monday – Friday. Lines are closed weekends, Christmas Day, Boxing Day, New Year’s Day all other public holidays in Wales, UK.

*Please note that calls to these numbers will be charged at the standard rate.

Our Right To Vary These Terms And Conditions

We reserve the right to revise, change and update these terms and conditions as we see necessary. We will publish any changes made on the website, and if we feel it necessary, we will also alert users to any changes via a message on our home page.

Terms of service

OVERVIEW
This website is operated by Colt Brands (T/A Kovered). Throughout the site, the terms “we”, “us” and “our” refer to Colt Brands (T/A Kovered). Colt Brands (T/A Kovered) offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay Later
Pay Later in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall KOVERED, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Fiyah Ltd (T/A Kovered) and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - DISCOUNTS AND OFFERS
Free Tees Washbag

To qualify for the free Tees wash bag, customers must spend over £80 in one transaction, the product must be added to the cart and the discount code FREETEES must be applied at the checkout.
The code FREETEES can only be combined with the discount codes WELCOME10 and KOVERED10. It cannot be combined with any other discount codes.
If a customer who has used this discount would like to return their order for a refund, they must also return the free Tees washbag in its original unused condition. If it is not returned or is returned in a used condition, £39 will be deducted from the refund amount to cover the cost of the wash bag.
The offer is valid for orders placed between 21/06/2024 and 23/06/2024.

SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at Askkovered@kovered.co.uk.

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