Our Promise

Free Worldwide Delivery

We offer free worldwide delivery on all of our bags, dispatched the same day for orders placed before 3pm UK time (Monday-Friday). No nasty surprises at checkout!

 Shipping can be upgraded if you are in a rush for that special occasion. If you have any other requests please let us know.

Lifetime Guarantee On All Bags

We are proud to offer to offer a lifetime guarantee on every one of our bags. We will be there to help care for your bag as long as you need us to be. You will enjoy dedicated customer service whenever you need it. If it fails in any way for the rest of your life we will replace it.

 Our hard-wearing bags are made to last, accompanying you wherever life takes you and, with care, they will still be going strong when you want to hand them to the next generation. We are confident that our bags are made to the highest standard, but if a fault occurs as a result of a defect in manufacture, we will repair (or replace) it free of charge. Please contact us to discuss your individual requirements.

90 Days Hassle Free Returns

If for any reason you decide not to keep any item you have ordered, you have 90 days from receiving your order to decide whether to send an item back to us.

We will refund or exchange returned items on the same day that the goods are received back to us. 

We sell ethically made products from our base in the UK, but our business ethics go much further. We believe in giving back as we grow, that's why we put timeless design, sustainable materials, and socially responsible practices at the very roots of our business.

They are core to our being.

Production

We do not seek to over produce to minimise cost. We keep a small range and tight stockholding. Production is measured to ensure no wastage through stock write-off. We prefer to run out of stock than produce too much.

Manufacturing Partners

We work with a few, close, manufacturing partners in order to ensure traceability and trust within our supply chain. We take pride in the long-term relationships that have enabled shared learning and development in sustainable practices.

Packaging

We use fully recyclable packaging, including post pack and post safe, which minimises our environmental impact and protects your orders in transit. Our current packaging is made of fully recyclable material.

Legacy

We partner with E-Forests and local farms to ensure we plant a tree for every 25 bags sold. With your support, we aim to plant even more trees as we grow and partner with a range of charities doing great things for the environment.

If you have any ideas for environmentally-friendly products, or suggestions of how we can work more sustainably, please contact us. We are always looking to collaborate on new ideas with great minds.